Frequently Asked Questions

Click the registration button on the homepage and complete the sign-up form with your full name, email address, date of birth, mobile number and preferred currency. You will receive a verification email — click the link inside to activate your account. Once activated, you can log in and begin exploring the Platform. Full access to deposits and withdrawals requires KYC verification to be completed first.

You must be at least 18 years old — or the higher minimum age required by the operator's license jurisdiction — to register and use tdgame. This is a firm requirement with no exceptions. Age is verified during the KYC process, and any account found to belong to someone below the applicable minimum age is closed immediately. Any winnings generated by an underage user are forfeited in full.

At minimum you will need a valid government-issued identity document — your Pakistani CNIC or passport works well — along with a proof-of-address document such as a utility bill or bank statement no older than three months. Depending on your transaction history, we may also ask for documentation of the payment method you used to deposit. All submitted documents are handled with strict data-protection controls as outlined in our Privacy Policy.

No. Each individual may hold only one active account on tdgame at any time. Creating duplicate accounts — under different names, email addresses or payment methods — is a serious violation of our Terms & Conditions. If duplicate accounts are discovered, all associated accounts will be suspended, any pending bonuses cancelled and balances may be forfeited. If you have accidentally created a second account, contact support immediately to resolve the situation.

On the login page, click "Forgot Password?" and enter the email address associated with your account. A password-reset link will be sent to that address — follow the instructions in the email to set a new password. If you do not receive the email within a few minutes, check your spam folder. If the issue persists, contact our support team at [email protected] (plain text — not a link) with your registered email and we will assist you promptly.

Available payment methods are displayed in the cashier at the time of your transaction. As context, Pakistani players are often familiar with payment services such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah. These names are referenced as familiar Pakistani payment context only — they do not imply that any of these providers endorse, support or are affiliated with tdgame. Check the live cashier for currently supported options.

PKR and other currency options are displayed in the cashier at the time of your transaction. Where currency conversion is involved, the applicable exchange rate is shown to you before you confirm. Always review the final amount and any applicable conversion fees before proceeding with a deposit or withdrawal request. Contact support if you have questions about the currency displayed in your account.

Processing times vary depending on your payment method and whether your KYC verification is complete. Withdrawals cannot be processed until identity verification has been successfully completed. Once approved, funds are typically dispatched within the timeframe indicated in the cashier for your chosen method. If your withdrawal remains pending beyond the communicated timeframe, please contact our support team with your transaction reference number for a status update.

Common reasons for a withdrawal being declined or delayed include: incomplete KYC verification, an outstanding bonus wagering requirement attached to your account, a mismatch between the payment-method name and your registered account name, or an internal security review. Log in and check your account notifications for any outstanding requests from our verification team. If you cannot identify the cause, contact support at [email protected] (plain text — not a link) with your account details.

Yes — minimum and maximum deposit limits are displayed within the cashier for each available payment method, and may vary between methods. You can also set your own personal deposit limits (daily, weekly or monthly) from your account's Responsible Gambling settings — these are independent of the standard method limits and exist to help you stay within your personal budget. Responsible-gambling limits take effect immediately once set.

Sports betting markets on the Platform include international cricket, PSL/T20 tournaments, ICC events and a wide range of other sports including international football, UFC and esports. Market availability depends on the live schedule. tdgame has no official partnership with or endorsement from the PCB, PSL, ICC or any other sporting body — sports names appear as context for the types of events covered. Betting odds fluctuate and bets are binding once confirmed by the system.

In-play betting lets you place wagers on events that are already in progress — a cricket match mid-innings, a football game in the second half, or a live casino table in real time. Odds update continuously to reflect the current state of play. Once you confirm an in-play bet and the system accepts it, the wager is binding at the odds shown at the time of acceptance. Odds can change rapidly, so always review your stake and market selection carefully before confirming.

The Platform offers a range of casino game categories including slot games, live dealer casino (blackjack, roulette, baccarat), virtual table games, video poker and specialty games. Live casino titles are streamed in real time with professional dealers. The game library is updated regularly. Game availability may vary depending on your location and account status. Browse the casino lobby after logging in to see the full selection currently available to you.

Abandoned or postponed event rules vary by sport and market type, and are governed by the individual market rules displayed at the time of placing your bet. Generally, if a match is abandoned before the required playing time has elapsed, bets may be voided and stakes returned. For rescheduled events, bets may stand or be voided depending on the specific rules stated for that market. Always review the sport-specific rules in the betting interface before placing your wager.

Casino and slot games on tdgame use certified Random Number Generator (RNG) technology to ensure random, unpredictable outcomes on every game round. Game providers are expected to hold certification from recognised testing laboratories as a condition of supplying content to the Platform. RTP (return-to-player) percentages for individual games are generally available within the game's information panel. Remember that RTP is a statistical average over millions of spins — it does not guarantee results in any individual session.

A wagering requirement (also called a rollover) is the total amount you must wager on qualifying games before any bonus-derived winnings can be withdrawn. For example, a PKR 1,000 bonus with a 30× wagering requirement means you need to place PKR 30,000 worth of eligible bets before the bonus converts to withdrawable cash — the actual figures are set per promotion. Wagering requirements, eligible games, maximum bet limits during bonus play and expiry dates are all stated in each promotion's specific terms.

No. Different game types typically contribute at different rates toward clearing a wagering requirement. Slot games often contribute at a higher rate (sometimes 100%), while table games such as blackjack, roulette and baccarat usually contribute at a lower rate or may be excluded entirely from bonus wagering. Live casino games may also have restricted or zero contribution. Always check the promotion-specific terms for game-contribution rates before choosing which games to play with your bonus balance.

If the bonus validity period ends before you complete the stated wagering requirement, the bonus funds and any winnings derived from those bonus funds are automatically removed from your account. Real-money funds deposited into your account remain unaffected. Bonus expiry dates and times are displayed in your account bonus section and in the individual promotion terms. It is always worth checking how much wagering remains before the deadline to avoid losing progress.

Requesting a withdrawal while an active bonus with an outstanding wagering requirement is attached to your account may result in the bonus and any bonus-derived winnings being forfeited before the withdrawal is processed. Your real-money deposit is generally returnable subject to standard withdrawal procedures. Always check your current bonus status in the account dashboard before submitting a withdrawal request if you want to preserve any bonus progress you have made.

Common reasons for a bonus claim being declined include: not meeting the minimum deposit threshold, claiming a promotion already used on a previous occasion where only one claim per user is allowed, accessing the Platform via a shared IP address or device associated with another account, or a pattern of activity consistent with bonus abuse. If you believe your bonus was declined in error, contact support at [email protected] (plain text — not a link) with the promotion name and your account reference.

Log in to your account and navigate to Account Settings, then Responsible Gambling. From there you can set daily, weekly or monthly deposit limits and loss limits in PKR. Limits take effect immediately once saved. Reducing a limit is instant; increasing a limit requires a cooling-off period before it takes effect — this deliberate delay is designed to prevent impulsive limit increases during a session. These tools are explained in full on our Responsible Gambling page.

Self-exclusion is available in the Responsible Gambling section of your account settings. You can choose a minimum exclusion period of 6 months up to an indefinite exclusion. Once activated it takes effect immediately — your account is suspended for all gambling activity and re-registration during the exclusion period is blocked. If you need immediate assistance activating self-exclusion and cannot access your account, email [email protected] (plain text — not a link) and our team will action it without delay.

Online gambling may be restricted or prohibited in Pakistan under the Prevention of Gambling Act, 1977 and other applicable legislation. tdgame does not claim to be licensed or regulated by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani authority. It is your sole responsibility to determine whether using the Platform is lawful in your jurisdiction. This answer is for information only and does not constitute legal advice — seek independent legal guidance if you are unsure of your position.

tdgame uses TLS/SSL encryption for all data transmitted between your device and our servers, and encrypts sensitive data at rest using industry-standard methods. Access to personal data is restricted to authorised staff on a need-to-know basis. We do not sell or trade your personal information to third-party marketers. Full details of how we collect, use, store and protect your data — as well as your rights under our data-handling policy — are set out in our Privacy Policy.